Practice Conversations with Consequences
Not content. Not courses. Real-world rehearsal for high-stakes moments that affect revenue, risk, and reputation.
Trusted by Regulated Enterprises Globally
In a tribunal or a negotiation, knowledge is not enough.
The "Tick-Box" era is over. Regulators and buyers demand proof of capability, not just attendance.
The Retention Cliff
Teams forget 75% of passive content within 6 days. Your investment evaporates before it delivers value.
The Liability Trap
A completion certificate is not a legal defense. When challenged, "they watched a video" will not protect you.
The "Freestyling" Risk
Without practice, your reps and managers are improvising high-stakes conversations. Hope is not a strategy.
We Don't Sell Training. We Sell Readiness.
Stop building courses. Deploy Pre-Configured Readiness Packs—short, high-intensity simulations that verify your teams are capable in the moments that define revenue, reputation, and risk.
CONSUMER DUTY READINESS
For: Chief Risk Officer, Head of Conduct
The Promise:
Prove "Good Outcomes" in high-risk calls. Regulators don't trust scripts. They demand evidence that your agents can adapt to distress. Verify that your frontline is ready to deliver fair outcomes when customers are vulnerable.
Included Protocols:
- Vulnerability Identification: Spot, adapt to, and document mental/financial distress.
- Affordability & Forbearance: Navigate hardship options without mis-selling.
- Complaint Resolution: De-escalate anger while evidencing the rationale.
- Suitability Checks: Verify customer understanding beyond the "Yes/No."
LEADERSHIP READINESS
For: Employee Relations, General Counsel
The Promise:
Build confident, consistent leaders. The Worker Protection Act requires proactive prevention. Prove your managers are ready to intervene safely and lead with empathy.
Included Protocols:
- Harassment First Response: How to receive a claim without making it worse.
- Active Bystander: Intervening in "grey area" comments before they escalate.
- Anti-Retaliation: Managing the team dynamic after a complaint.
- Fair Performance: Delivering hard feedback without crossing into bullying.
DATA & INFOSEC READINESS
For: CISO, DPO, General Counsel
The Promise:
Secure the 'Human Layer'. Hackers don't break code; they trick people. Verify your staff are ready to withstand social engineering and pressure.
Included Protocols:
- Identity & Verification: Resisting the "impatient customer" bypass attempt.
- Third-Party Defense: Handling urgent requests from external vendors.
- Internal Data Sharing: Saying "No" to senior leaders who demand raw data.
- Breach Response: The critical first 15 minutes of an incident.
Why deploy a Readiness Pack?
Speed to Deployment
Pre-configured scenarios based on current UK/Global regulations. Live in days, not months.
Audit-Ready Evidence
Every simulation generates a "Competence Score" you can show to a Regulator or Tribunal.
Verified Capability
No theory. Just active simulations that test the specific behavioral reflex.
The Readiness Dashboard your Board demands.
Real-time visibility into workforce capability. Identify gaps before they become incidents. Export audit-ready evidence with one click.
Compliance Intelligence
Operational Readiness Dashboard
Vulnerability Scan by Risk Vector
View AllRegulatory Readiness Score
Readiness Locker
Three conversations your teams aren't ready for.
Each scenario is a real-world moment that defines risk, revenue, or reputation. Build it in the Roleplay Builder. Deploy it today.
"I'm choosing between heating and eating."
Consumer Duty Readiness
A customer calls about a missed payment. Midway through, they reveal they're skipping meals. Your agent has 30 seconds to shift from "collections script" to vulnerability protocol. Do they catch the signal?
What's tested:
"It was just banter. Don't make this a thing."
Leadership Readiness
A team member reports an uncomfortable comment from a colleague. The accused says it was a joke. The manager must respond in real-time without dismissing, escalating too fast, or creating retaliation risk. Do they freeze?
What's tested:
"I need that client list now. The CEO is waiting."
Data & InfoSec Readiness
A senior VP calls demanding an unredacted customer export for a "board presentation." They're impatient, name-dropping the CEO, and pushing to bypass normal channels. Does your staff hold the line?
What's tested:
Your scenario. Live today.
Don't wait for off-the-shelf content. Build custom simulations tailored to your exact policies, culture, and risk profile. AI generates the scenario; you fine-tune the pressure.
Build in minutes, not months
Describe the moment. AI creates the scenario, avatar, and scoring criteria.
Define your own success criteria
Tag the specific behaviours you need to verify. The AI scores against them.
Deploy to any team, instantly
Share via link. No LMS integration required. Results flow to your dashboard.
Roleplay Builder
Custom Scenarios
AI video simulations. Real consequences.
Practice in a safe environment where conversations feel human—and the stakes feel real.
AI video simulations
Speak out loud to AI avatars that respond in real time. No scripts, no multiple choice—just conversation.
Fully customised
Scenarios built around your risks, your deals, and your culture. From price pushback to harassment claims.
Realtime feedback
Get instant scoring and insights after each simulation. No waiting for review—see how you did straight away.
Human conversations, real consequences
Avatars interrupt, push back, and get emotional. The pressure feels real—so the practice actually sticks.