65% → 97%
Direct Debit process adherence in 12 weeks
OVO Energy
Reopened cases more than halved (5.3% to 2.0%) on the calls the team had practised.
Source: Rosie Baxter, Director of Customer Service, Insight & Resolution
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About
What is Real Talk Studio?
An AI roleplay simulation platform that generates scored, audit-ready evidence of conversation competence. Enterprise teams practise high-stakes conversations under pressure — revenue, risk, compliance, and leadership moments — and every session is scored.
Trusted by enterprise teams worldwide
ISO 27001:2022
Information security
ISO 9001:2015
Quality management
ISO 42001:2023
AI management
Certificate No. 517972026 · Independently audited by Citation ISO Certification
Founded
2024
Headquarters
United Kingdom
Hosting
EU hosted
Certifications
ISO 27001 · 9001 · 42001
Founded in 2024 by Toby Sinclair. Based in the United Kingdom. The operating company is Toby Sinclair Coaching Limited. Documents for vendor review are in the Trust Centre.
Cited outcomes
Results buyers can take to the board
Source-attributed outcomes from live enterprise programmes — not completion certificates.
+70%
Interview confidence, first roleplay to second
Mews
Time to interviewer certification fell by more than 90% compared with traditional live coaching.
Source: Olivia Given, Talent Manager
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35 → 80
Typical score arc across 215 students
University of Manchester
Students practised pitches with an AI panel and climbed from the mid-thirties to the seventies and eighties.
Source: Dr Adam Frost, Alliance Manchester Business School
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Clients
Enterprises across regulated industries
Operations, learning and development, talent, and compliance teams that need people ready for a conversation before they meet a customer, candidate, or colleague.
PharmaceuticalsInsurance and bankingTechnologyTelecoms and utilities
United StatesUnited KingdomEuropeMiddle East
Published programmes include OVO Energy, Mews, MiQ, and the University of Manchester.
What it does
Practice under pressure, then a score
Learners speak with AI characters that listen, push back, and change state during the conversation. Each session produces a score, a timestamped transcript, and feedback tied to the scenario's objectives. Individuals can review their own results; organisations can use the same records in operations, learning and development, talent, and compliance programmes.
What it is not
Not a chatbot. Not a completion course.
Real Talk Studio is not a writing assistant, a general-purpose chatbot, or a therapy or medical tool. Completing a module is not the product; the score and transcript are. It does not replace live coaching or classroom programmes — organisations typically use it alongside them.
Team
A compact, AI-enabled organisation
Real Talk Studio is run by a small team with operating experience across the industries it serves. That is how a compact team designs, delivers, and supports enterprise programmes across regions.
Employee spotlight
The humans behind the product
Each month we spotlight someone from across the company. August is Adam — and, unofficially, the spaniel.
Software Engineer
Adam Salter
Adam works on the AI that powers our conversational roleplay platform. In particular he built the non-verbal feedback tooling — the systems that watch a live simulated conversation, catch the signals a transcript would miss, and turn them into structured feedback the learner can actually use.
If an avatar ever seems to notice you looking at the ceiling, that is Adam. The spaniel in this photo does not write code. We were tempted to list him as a co-author anyway.
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Customer Success
Own enterprise programmes after go-live — onboarding, adoption, and the evidence buyers take to the board.
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Tell the company story to buyers and the market — evidence, stories, and the category we own.
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